FAQ

ABWWORK is a premium online marketplace offering high-quality, customizable furniture, lighting, and decor. We specialize in made-to-order products, ensuring that each item is crafted to your specifications. By shopping with us, you access unique, high-quality items at factory prices. You can also enjoy a seamless shopping experience, including personalized product recommendations, secure payment options, and fast, reliable shipping.

Once your order is shipped, you will receive a tracking number via email. Simply click on the link provided to track your package in real-time. If you have any questions or need assistance with tracking, our customer service team is available to help you at any time.

We offer various shipping options based on your location and order size. The prices listed on the website reflect the factory price of the products and do not include shipping, duties, or taxes. You can either select one of our recommended international logistics partners or arrange your own shipping method. Shipping costs and delivery times vary depending on your location and the selected shipping method.

Since ABWWORK provides customized products that are made to order, returns and exchanges are generally not available. Please carefully review your order before purchasing. For products that are eligible for return, we offer a 30-day return window as long as the item is unused, in its original packaging, and in resalable condition. To confirm whether your product qualifies for a return, please consult our customer support team before placing your order.

Yes, most of our products come with a warranty that covers manufacturing defects. The length and terms of the warranty vary by product category and brand. Detailed warranty information is available on the product page, or you can contact our customer service team for specific warranty details regarding your purchase.

Our customer service team is available 24/7 via email, live chat, or phone. You can reach us through the “Contact Us” page on our website. Additionally, we’re available on social media platforms if you prefer to message us there. Our team is dedicated to ensuring your experience with ABWWORK is smooth and enjoyable.